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Customer service

   
Pre-sales service: providing our customers with the most cost-effective solution from a technical perspective.

With ever-increasing demand for our products, we’ve been expanding actively our global sales and service network to satisfy more & more complicated customer requirements. We would analyze carefully through communication with our customers their actual requirements, help them understand the working principle, specification & trend of development of a boiler, recommend to and design for them reasonable solutions which we’re sure would satisfy to the utmost extent their needs and yet be highly reliable and widely applicable.
 

Service in the middle of sale: providing our customers with the most efficient solution.
After the cooperation is reached, we will follow the equipment situation in real time and maintain smooth communication with users. We will provide users with professional training courseware in advance and develop personalized plans for customers with specific needs. We cherish every communication with customers, professional on-site boiler solutions and perfect services can help you meet challenges at any time.
 
Field Service
 
Taiguo has service engineers all over the country. We can arrive at the site in a short time, equipped with special tools and spare parts to solve operational problems. This can guarantee your maximum reliability-from commissioning, detection to maintenance.
 
Run and debug
 
Operation and debugging are mainly divided into 3 stages:
 
1. The preparation stage of installation and commissioning. The service engineer is responsible for checking whether the customer’s equipment and accessories, accessories, tools, drawings, documents, etc. are in order; technicians, quality inspectors, installers, etc., according to the installation and commissioning characteristics and technical requirements of the equipment, prepare the construction organization Design plan, installation and commissioning plan and formulate corresponding technical measures, clarify key process links and operation progress, and establish special plane quality inspection cards.
 
2. Implementation stage of installation and commissioning. The focus of this stage is to strictly follow the quality requirements and installation and commissioning procedures stipulated by the process, guide or organize personnel to install and commission the equipment, solve the technical problems in the installation and commissioning, supervise and inspect the quality of the installation and commissioning, to ensure that the equipment starts successfully and achieves The prescribed technical requirements.
 
3. The summary stage of installation and commissioning. After the equipment is successfully installed and debugged, the project quality of the installation and debugging is summarized, and users' opinions and suggestions are listened to in order to improve the product design and manufacturing process to meet the future needs of customers.
 
Operation training
We have a set of mature training methods and modern display tools to help you become more familiar with our equipment, apply theory to practice, and avoid mistakes. Our experts will tailor courses for you to suit your company's equipment and answer your questions. From technical standards to actual equipment operation, we will tailor one-to-one training concepts for you.

 

After-sales service: the core concept of "integrity, efficiency, professionalism and innovation".
We will cherish every opportunity to serve customers, and design a reasonable, economical and reliable gas supply solution for each potential user with an absolute professional standard, and provide timely and thoughtful personalized service.
 
Purpose of after-sales service:
 
1. Efficiently and quickly solve various technical problems that users encounter when using boiler equipment;
 
2. Ensure the continuous, stable and efficient operation of the user's equipment;
 
3. Protect user investment to the greatest extent;
 
4. Provide users with equipment system expansion and upgrade services.
 
Service Content
 
1. Accessory service
 
We provide original parts and replacement services, and ample inventory ensures sufficient supply of key parts, avoiding unnecessary equipment shutdowns caused by parts problems;
 
2. Regular return visits
 
Provide customers with regular telephone return visits or door-to-door return visits; technical service personnel visit customers once a year to find and solve equipment problems in time, a full set of professional technical personnel training and troubleshooting, and establish complete customer information and product usage.
 
3. On-site maintenance
 
A complete maintenance service network, continuous monitoring and regular maintenance are reliable preventive maintenance activities. In order to ensure the normal operation of gas equipment, maintenance must be carried out at regular intervals at regular intervals. Our well-trained professional service personnel ensure the efficient and smooth operation of the industrial control system. The service personnel received the notice, responded in time within 24 hours, and reached the scene as quickly as possible.
 
4. Managed service
 
When customers purchase products, they can choose multi-year paid service packages, extend the warranty period service period, and easily enjoy full-program hosting services.
 
5. Complaints and suggestions
 
Deal with customer letters and visits and telephone complaints in a timely manner, and answer consumer inquiries. At the same time, it collects consumers' opinions on product quality in various ways and makes timely improvements according to the situation.
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